Refund and Returns Policy for skincarebyanna.co

Effective Date: January 1, 2025

At skincarebyanna, we strive to provide high-quality skincare treatments and products. We want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines our procedures regarding returns, refunds, and exchanges for both our skincare treatment services and products.

1. Refunds for Skincare Treatment Services

• Cancellation Policy: If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Cancellations made less than 24 hours before the appointment may incur a fee of up to 50% of the treatment cost.
• Refund Eligibility: Refunds for skincare treatment services will only be considered in cases where the service was not delivered as promised or if there is a documented medical issue that arises as a result of the treatment.
• Requesting a Refund: To request a refund for skincare treatments, please contact us at skincarebyanna.co within 7 days of your appointment date. Include your name, appointment details, and the reason for your request.

2. Returns of Skincare Products

• Return Period: We accept returns of unopened and unused skincare products within 30 days of the purchase date.
• Non-Returnable Items: Due to hygiene and safety reasons, opened or used products cannot be returned.
• Return Process:
  1. Request a Return: To initiate a return, please contact us at skincarebyanna.co with your order number and the reason for the return.
  2. Shipping: You will be responsible for the shipping costs associated with returning the product. Please ensure that the product is securely packaged to avoid damage during transit.
  3. Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

3. Refunds for Returned Products

• Processing Time: If your return is approved, we will process your refund to the original payment method within 7-10 business days.
• Partial Refunds: In certain situations, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

4. Exchanges

• Exchanges for Defective Products: If you receive a defective or damaged product, please contact us within 7 days of receiving your order, and we will arrange for an exchange or refund at no additional cost.

5. Contact Us

If you have any questions or need assistance regarding our Refund and Returns Policy, please reach out to us at:

• Email: [email protected]
• Phone: (818) 414-7151
• Address: 12410 Burbank Blvd Valley Village, CA 91607

We appreciate your understanding and support. Thank you for choosing skincarebyanna, and we hope you enjoy your skincare treatments and products!